If you are having trouble connecting to the game or are receiving error
messages, these tips might help you resolve your technical problems.
What are the minimum system requirements for the game?
Pentium II 500 MHz
32 MB RAM
50 MB free hard drive space
Windows 95, 98, NT 4.0, 2000, XP
Internet Explorer 5.5
Internet Connection 28.8 Kbits/sec
If you use AOL to connect to the Internet, version 7.0 is
Why does the game freeze or display "Cannot download map
error" at Updating Map screen?
Some old versions of the game install "read-only" or
corrupted copies of the map files. When the Starpeace Online update attempts to
replace the map, it fails, making the game freeze or display an error message.
The solution is to delete the affected files by hand so the
updater can download new copies from the official site.
Here is how to do it:
Make sure the game is not running
Enter the directory where Starpeace Online is installed
Enter the directory Cache
Enter the directory Maps
Delete the map of the world you are trying to join
Run the game again and wait for the map to download. This will take time
depending on the speed of your connection
I have problems connecting to the game.
When I launch Starpeace Online, the game stops immediately on
the first page.
Please make sure you can play the game from behind a proxy
or firewall. Proxies of firewalls could have been set up either at your system
or at your ISP.
The use of Personal Firewalls, E.g. Norton Firewall could
cause this problem. Disable the firewall or configure it properly to allow
connecting to web pages from the two Starpeace Online executables, FIVEVoyager.exe
Alternatively, make sure that the following ports are open
towards the outside in your firewall: 6000, 6010, 7001, 8000, 8010, 10000.
Some download managers (i.e. Gozilla, GetItRight) also can
conflict with the game. Disable them before running Starpeace Online.
For assistance, please contact us at firstname.lastname@example.org
customer support online. We will do our best to provide a timely answer!
Please see the
Support Center page for links to other help documents on this site, as
well as customer service contact information.